• TV will not switch on

    Ensure the TV is plugged into the mains power.…

  • Bluetooth device will not pair

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • Channels missing

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • Headphones not working

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • No channels or no signal

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • No picture / poor picture quality

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • Picture looks squashed or stretched

    Change the picture aspect ratio on your TV.…

  • No sound / poor sound

    Check that the TV sound is not muted.…

  • Remote not working

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • Perform IR remote test

    The purpose of the remote test is to find out if the remote control is sending a signal to your TV. To carry out the test you will need a smart phone with a front facing camera.…

  • Image ghosting

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV. If the im…

  • Can’t connect to Wi-Fi

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • Wi-Fi connection poor or intermittent

    Ensure your TV is within range of the router.…

  • Cannot select input source

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • Image on screen is very dark

    Check the brightness level on your TV has not been set too dark.…

  • How to restart your TV

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • How to reset your TV

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.…

  • How to unpair the Bluetooth remote control from your TV

    Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV. Note:…

  • Only the standby button is working on the remote control

    If only the Standby button is working, the remote control may have been paired to another Bluetooth device.…

  • The Google Assistant button on my remote control is not working

    The Remote Control has a Bluetooth mode, and may not be paired to the TV.…