TVs 65 Inch Smart 4K UHD HDR QLED Freeview TV — 306/4775
Help & Support for your TVs 65 Inch Smart 4K UHD HDR QLED Freeview TV — 306/4775
- TV will not switch on
Ensure the TV is plugged into the mains power and the plug is switched on.…
- TV has switched itself off
If the TV does not receive any input signal (e.g. from an aerial or HDMI source) for 3 minutes, it will go into standby.…
- No channels or no signal
Ensure that all the necessary cables and leads are properly connected.…
- No picture / poor picture quality
Ensure the aerial is properly connected to the TV.…
- No sound / poor sound
Ensure the TV is not muted.…
- Picture looks squashed or stretched
Change the picture aspect ratio on your TV.…
- Headphones not working
Ensure the headphones are plugged into the 3.5mm Headphone Socket located on the back of the TV.…
- Remote not working
Change the batteries in the remote control.…
- Perform IR remote test
The purpose of the remote test is to find out if the remote control is sending a signal to your TV. To carry out the test you will need a smart phone with a front facing camera.…
- How to reset your TV
Press Home .…
- Image ghosting
If the image on your TV screen seems to be following itself around or is blurry at the edges, this is called image ghosting.…
- Image on screen is very dark
Check the brightness level on your TV has not been set to dark.…
- Replacing batteries in the remote control
Locate the battery compartment. Using your thumb, slide downwards and remove the battery cover .…