Part of the freezer is not freezing
To see what each step looks like, just click each step and check out the picture. You can also use the arrow keys on your keyboard.
Check that fridge freezer is plugged into the mains and switched on.
If the fridge freezer has been turned off at the mains, the food in the freezer will defrost.
Check the freezer door seals are clean and not damaged.
Also check that there is nothing stopping the door from closing properly.
Check to see if the ambient room temperature is too low.
For more information, see the Ambient room temperature setting topic.