To see what each step looks like, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • 1. Ensure the router is up off the floor and as in the open as possible.
  • 2. Ensure your Internet radio is within range of the router.
  • 3. Ensure your Internet radio is not positioned close to electrical or other Wi-Fi products.
  • 4. Ensure there are no bandwidth hungry devices using the internet at the same time.
  • 5. Reset the router, then try to connect your Internet radio again.

    If the product is within warranty, please contact technical support using the number provided on the product support page. If the product is outside of the warranty period, either contact technical support or a qualified repair service.