To see what each step looks like, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • 1.

    The purpose of the remote test is to find out if the remote control is sending a signal to your TV. To carry out the test you will need a smart phone with a front facing camera.

  • 2.

    Open the camera app on the phone and switch to the front facing camera.

  • 3.

    Aim the remote control at the camera and repeatedly press buttons on the remote control.

  • 4.

    If you can see the remote control’s infra-red LED flashing on the phone screen, the remote control is working and sending a signal to your TV.

    If the product is within warranty, please contact technical support using the number provided on the product support page. If the product is outside of the warranty period, either contact technical support or a qualified repair service.