To see what each step looks like, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • 1.

    Check the brightness level on your TV has not been set to dark.

    For more information, see the How to change picture settings topic.
  • 2. In a darkened room shine a torch onto the screen. If you can see an image on the screen there is a backlight issue.

    If the product is within warranty, please contact technical support using the number provided on the product support page. If the product is outside of the warranty period, either contact technical support or a qualified repair service.