To see what each step looks like, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the TV.
  • 1.

    During the TV start up time the remote control does not respond. This is normal behaviour.

  • 2.

    Ensure the remote control is paired with your TV.

    For more information, see the Pairing the remote control with your TV topic.
  • 3.

    Replace the batteries in the remote control.

  • 4. Check the remote control is sending a signal to your TV.
    For more information, see the Perform IR remote test topic.
  • 5. The remote control may be faulty.

    If the product is within warranty, please contact technical support using the number provided on the product support page. If the product is outside of the warranty period, either contact technical support or a qualified repair service.